I.T Manager

Roles & Responsibilities

Summary

The IT Manager is accountable for the effective management, optimization, and modernization of Sengkang Town Council’s IT systems and infrastructure. This role ensures our technology backbone is secure, reliable, and capable of supporting both daily operations and long-term business goals.

The successful candidate will lead systems and infrastructure initiatives across cloud and on-premises environments, support seamless integration with critical business systems, and drive modernization efforts that improve efficiency and service quality. Reporting to the Deputy General Manager, this position is designed to enhance cross-functional IT collaboration and deliver high-value, reliable, and secure technology solutions across Sengkang Town Council (SKTC).

 

 

Duties and Responsibilities

  • Lead the management and transformation of cloud systems and on-premises infrastructure, ensuring high availability, security, and alignment with SKTC’s strategic objectives.
  • Oversee administration of the Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams),I.T systems, ensuring secure, efficient, and reliable service delivery.
  • Plan and implement system upgrades, integrations, and modernization initiatives, with a strong focus on automation, cost-effectiveness, and improved performance.
  • Deploy and manage secure communication and mobility solutions essential for operational teams, ensuring these systems are reliable, efficient, and well-integrated.
  • Ensure seamless integration of IT systems with infrastructure components, supporting critical operational functions such as Operations, Support, Shared Resources and Safety.
  • Manage IT systems and infrastructure projects, balancing scope, schedule, resources, and costs to deliver on time and in line with business requirements.
  • Build and maintain strong vendor relationships, negotiating contracts and monitoring service delivery to meet SLAs.
  • Collaborate with internal and external (local and global) IT teams to ensure systems and infrastructure align with SKTC’s security policies, operational standards, and best practices.
  • Prioritize and drive efforts to optimize systems performance, identifying opportunities for improvement and delivering measurable value.
  • Provide clear, consistent communication and support to stakeholders at all levels, ensuring business and operational needs are met effectively.
  • Monitor system and infrastructure performance, proactively managing risks, incidents, and capacity to ensure continuous service availability.
  • Maintain up-to-date documentation of systems architecture, configurations, and processes, ensuring adherence to change management and best practices.
  • Enforce compliance with SKTC’s safety, security, and health policies.
  • Lead root-cause analysis and problem management to reduce downtime and repeat incidents.
  • Assist in managing the IT systems and infrastructure operating budget, ensuring accurate forecasting and cost control.
  • Lead business continuity and disaster recovery planning and testing, ensuring systems remain resilient and prepared for disruptions.
  • Utilize monitoring tools to maintain visibility and ensure rapid incident response.
  • Lead, mentor, and develop a small team of technical staff (in-house and vendor-managed) to deliver high-quality IT systems and infrastructure support.
  • Ensure readiness for internal and external audits by maintaining compliance with relevant requirements.
Contracts Executive/ Senior Contracts Executive
  • Assist the dept in documentation preparation and coordination relating to Tenders and Contracts in accordance with the organization policies
  • Supporting the team in reviewing & drafting tender & contract documents & reports
  • Preparing ad-hoc & routine approvals, minutes and Letters related to contracts
  • Tabulating, collation and preparing technical data and collating of information
  • Coordinate information from end user dept and reviewing and analysing data.
  • Assisting to vet through submissions for correctness and completeness
  • Reviewing and compiling tender reports and related documentation
  • Identifies risks and liabilities in tenders and contracts
  • Interface of Tender Notices for publication
  • Interface and assist to follow up with Contractors on routine correspondence including pre & post tender submissions and ad-hoc documentation
  • Assist in managing and provide advice in contractual matters
  • Interface with internal and external parties on contract related matters where needed
  • Assisting in database tracking and update.
Property Officer
  • Work in a team to manage the day-to-day estate operational matters in the Division
  • Report to Property Manager of the division
  • Involve in the inspection of horticultural works, conservancy cleaning, upgrading building projects, building maintenance issues and all other estate maintenance related works
  • Manage and maintain residential and commercial properties in the division
  • Liaise with and supervise contractors
  • Attend and follow up on feedback from residents
  • Carry out enforcement actions related to common property and open space by laws
  • Prepare and maintain proper admin and paper documentation
  • Any other related duties as instructed by the Property Manager
Customer Service Officer
  • Guide residents to make S&CC payment on e-platforms; 
  • Attend to residents on feedback matters as part of the front line customer service team; 
  • Assist in cases creation in the system; 
  • Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system; 
  • Liaise with other team members from other departments pertaining to the feedback or queries cases; 
  • Assist with Facilities Booking matters; 
  • House visits; 
  • Any other duties assigned by the Supervisor.
Finance Assistant
  • Process transactions accurately and efficiently
  • Simple accounting / bookkeeping duties
  • Issue receipts/invoice/summons, including cashiering duties
  • Prepare journal entries into accounting system
  • Prepare accounting statements (e.g. trial balances, P&L, inventory lists, etc
  •  Issue cheque payments, process claims
  • Answer residents’ queries (both inbound calls and outbound calls)
  • Update system on call notes pertaining to correspondences with residents
  • Assist in follow up paperwork (e.g. issue of statement of accounts, etc)
  •  Liaise with banks, lawyers, etc as part of the day-to-day operational process
  • Assist with daily & monthly financial closing activities
  • Handle general administrative duties
  • Any other duties as prescribed by the Finance Manager