Customer Service Officer
  • Guide residents to make S&CC payment on e-platforms; 
  • Attend to residents on feedback matters as part of the front line customer service team; 
  • Assist in cases creation in the system; 
  • Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system; 
  • Liaise with other team members from other departments pertaining to the feedback or queries cases; 
  • Assist with Facilities Booking matters; 
  • House visits; 
  • Any other duties assigned by the Supervisor.
Procurement and Admin Assistant
  • Assist the Procurement Manager in her duties and responsibilities 
  • Attend to daily request for sourcing of goods and materials under his/her portfolio from end users 
  • Check and ensure request forms are duly signed by the authorized signatory before sending out Request for Quotations (RFQ) to approved vendors 
  • Ensure purchase orders are processed within specified time in line with the KPI 
  • Ensure that all purchasing data are accurately input into the ERP System 
  • Ensure execution of purchases are in accordance to Town Council’s policies 
  • Conduct sourcing of materials and services locally for operation in accordance to established policies and procedures 
  • Ensure that all standard operating procedures comply with specifications, quality standards, statutory and regulatory requirements 
  • Use excellent customer service skills, establish, and maintain effective working relationships with vendors 
  • Liaise with Finance Department to ensure accurate and timely payment of invoices, as necessary for the Group with the suppliers 
  • Ensure quality standards are met through administration of purchasing complaints 
  • Maintain copies of required procurement document for each procurement of supplies, work, and service 
  • Any other duties as instructed by the Procurement Manage
Finance Assistant
  • Process transactions accurately and efficiently
  • Simple accounting / bookkeeping duties
  • Issue receipts/invoice/summons, including cashiering duties
  • Prepare journal entries into accounting system
  • Prepare accounting statements (e.g. trial balances, P&L, inventory lists, etc
  •  Issue cheque payments, process claims
  • Answer residents’ queries (both inbound calls and outbound calls)
  • Update system on call notes pertaining to correspondences with residents
  • Assist in follow up paperwork (e.g. issue of statement of accounts, etc)
  •  Liaise with banks, lawyers, etc as part of the day-to-day operational process
  • Assist with daily & monthly financial closing activities
  • Handle general administrative duties
  • Any other duties as prescribed by the Finance Manager
Property Officer
  • Work in a team to manage the day-to-day estate operational matters in the Division
  • Report to Property Manager of the division
  • Involve in the inspection of horticultural works, conservancy cleaning, upgrading building projects, building maintenance issues and all other estate maintenance related works
  • Manage and maintain residential and commercial properties in the division
  • Liaise with and supervise contractors
  • Attend and follow up on feedback from residents
  • Carry out enforcement actions related to common property and open space by laws
  • Prepare and maintain proper admin and paper documentation
  • Any other related duties as instructed by the Property Manager