Description
  • Guide residents to make S&CC payment on e-platforms; 
  • Attend to residents on feedback matters as part of the front line customer service team; 
  • Assist in cases creation in the system; 
  • Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system; 
  • Liaise with other team members from other departments pertaining to the feedback or queries cases; 
  • Assist with Facilities Booking matters; 
  • House visits; 
  • Any other duties assigned by the Supervisor.
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